When communicating with our customers, we've come across several common questions regarding our PPE purchasing process. Here are the most frequently asked ones, along with detailed answers to help you make an informed decision:
Frequently Asked Questions – PPE Buying Guide
Q: Have you worked with this vendor before?
A: With the sudden surge in demand for PPE products, many new distributors and suppliers have entered the market overnight. Unfortunately, some of these companies lack experience or proper vetting, leading to issues like product delays, customs seizures, or even counterfeit items arriving at your doorstep.
At CustomUSB, we’ve spent over 15 years building strong relationships with manufacturers and sourcing high-quality products internationally. We thoroughly vet all our PPE suppliers to ensure they provide genuine products with valid FDA or CE certifications. All certifications are cross-checked against official databases to confirm their authenticity and validity. In addition, we are a fully FDA-registered company, which allows us to import medical supplies without delays, ensuring faster delivery of real, safe, and reliable PPE to our customers.
Q: Are the PPE products I’m about to buy real?
A: This is a question every buyer should ask themselves. The high demand for PPE has led to an increase in untrustworthy suppliers who may offer unrealistic quantities at unbeatable prices. While it's tempting to take advantage of such deals, remember: if it seems too good to be true, it probably is.
At CustomUSB, we only work with manufacturers that hold legitimate FDA and CE certifications. Many of these partners are currently supplying hospitals and healthcare facilities in China. While this may result in slightly higher prices, we believe the assurance of quality and timely delivery makes our offerings highly competitive. If you'd like to review any of the certifications, just let us know—we're happy to share them with you.
Q: How can I verify if the FDA certificates provided with my PPE are genuine?
A: The best way to check the authenticity of an FDA certificate is to look it up directly on the FDA’s official website: FDA Product Search. If the manufacturer and product appear in the database, you can be confident in the legitimacy of the item. If not, it's a red flag, and you should consider finding a more trustworthy supplier.
Q: How do I know if my distributor is FDA-registered, and why does it matter?
A: You can simply ask your distributor if they are registered with the FDA. They should be able to provide documentation or their FDA Establishment Registration Number. You can then verify this number on the FDA website: FDA Registration Search. If they are registered, you can rest assured that they’re authorized to import medical supplies, reducing the risk of customs delays or product confiscation.
CustomUSB is proud to be an FDA-registered company, and you can verify our registration here. This ensures smooth and timely delivery of your PPE orders.
Q: Why does it take longer than a week to receive my PPE products?
A: While manufacturers are producing PPE at an incredible pace—often hundreds of thousands of units in just a few days—the main bottleneck lies in shipping. Most international shipments arrive via commercial airlines, but due to travel restrictions and reduced air freight capacity, fewer flights are available. This has significantly increased the overall delivery time from factory to customer.
At CustomUSB, we are transparent about our lead times and provide door-to-door estimates rather than just manufacturing time. We understand that advertising short production times while hiding shipping delays can be misleading. Our average door-to-door lead time is between 10 to 20 days, which we believe is among the most competitive in the industry.
To better serve our customers, we are also working on establishing a stock inventory in Buffalo Grove, IL. This will allow us to fulfill urgent orders within 24 hours once the stock is ready.
If you have any more questions or need further assistance, feel free to contact us here, or send us an email at info@customusb.com.
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