Gujia Home apologizes for delayed delivery

Last week, this newspaper reported that some netizens complained about the case that Gujia home delivery was too late. Manager Hu of the home appliance business of Hujia said that the production capacity of Gujiajiao can basically meet the online and offline supply requirements. In the purchase of furniture in the home network channel, the delivery time is generally 30 days, which is the same as the time promised by the offline store. But Manager Hu also admitted that there were individual delivery delays, and for this he admitted that there was a problem with the preparation work.

At the same time, Gujiajiao said sincerely that the channel of home appliance business is still developing, and there are certain problems. Please understand the understanding and will improve it. Manager Hu introduced that although the company has already prepared two months in advance, in the face of the huge 11 orders, it should continue to improve the order process and communication mechanism, making the system more flexible and efficient to meet the needs of B2C. Manager Hu also introduced that according to the promise of Double 11, the goods of the top 100 buyers have been issued, including the delay of the last 3,000 sales delivery period on the webpage to 60 days, which is also closely arranged in the delivery, customer service All the order customers have been contacted to confirm the delivery time and details. There are more than 1,000 dealers in Gujia, distributed in 1,200 cities and 2,300 specialty stores. The whole company strives to ensure the timely delivery of goods. The family promised that the company's president and the warehouse's handling and loading workers will work together to ensure that the double 11 orders are delivered on time.