Online shopping for clothing and cosmetics is nothing new. Nowadays, “big items †such as online shopping furniture and home appliances are becoming more and more popular. The shopping concept of “Everything on the Internet†is gradually being recognized by people.
Insiders' views :
Although the decoration online shopping is convenient, it also has certain risks. According to industry insiders, like other online shopping products, online shopping home improvement products are prone to problems such as excessive difference between photos and physical colors, inconsistent physical materials and online descriptions, inconsistent styles and pictures, and damage during distribution. It is difficult to determine the color and material of the furniture because it cannot be seen by eyes or touched by hands as in the selection of furniture in the store. "At first, I thought about buying furniture online, but considering that furniture environmental protection is very important, and online can only see photos of furniture, environmental indicators can not be verified." Mr. Wang, who is engaged in medical work, said that in order to insurance, it is still in furniture. The city purchased a full set of furniture.
Designer's point of view :
The designer believes that some small items in the home category can be returned if they are not satisfied. Even if the shipping costs are paid, they can be delivered back quickly. The furniture is different, even if the seller promises no reason to return the goods for 7 days, how to transport the furniture back is a problem. Even if it can pass logistics, the freight rate is definitely not cheap.
Consumer concerns :
Consumers' concerns are far more than just buying furniture online. In addition to delivery, furniture also involves a series of problems such as product installation and after-sales maintenance. In a Taobao furniture store, the reporter saw such a delivery rule: the city's users can deliver the goods to the door, the foreign buyers need to go to the logistics company to mention, the freight is taken to the post-payment method. The store also specially stated: when receiving the goods, it is necessary to open the package for inspection on the spot. If there is damage, the damage certificate should be presented by the logistics. If the problem is found after signing, it will not be responsible.
In addition, after-sales maintenance of products is a common concern of consumers. There are not many businesses that can make warranty commitments on the Internet. Although some stores participate in consumer protection services and promise unconditional return and exchange within a certain period of time, such commitments are obviously not enough for furniture.
Expert advice :
Experts suggest that online shopping home improvement products should be cautious, it is best to talk with the seller about the after-sales service terms, such as return methods, warranty period, etc., and keep good online chat records, etc., in case of disputes can be used as evidence.
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